Return Policy

7 Days Return Warranty

We always take pride in our product quality and our strict quality control. In order to provide you with maximum peace of mind, we offer a comprehensive 7 Days Return Warranty. Defective merchandise are subject to refund within 7 days after delivery.

I.Return Process

    If you had any problem after receiving your item, please send email to our customer service: support@pointsmarts.com

    To guarantee a fast and smooth warranty process:

    Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.

    Once we have received your complaint emails in our customer service inbox, we will reply to you in 24 hours.

    Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is available only! Any return or exchange will be valid when it is accepted by our customer service center.

    II.Return Policy

      You can return items within 7 days after delivery. We have a friendly customer service, we are always here to serve you. All you need is to contact us, and describe the problem or the return reason along with your order number in your emails.

      The product you want to send back should be in same condition as once it was sent out and it should not be worn out or washed and the label should be attached.

      We will be responsible or partly responsible for defective items within 7 days.

      We do not accept any complaints or indemnities due to the wrong size by personal reason.

      We can allow the return once we have received all information in point. The customer is responsible for the return shipping charges.

      No exchange or return on promotional items.

      III. Exchange & Refund

      You are guaranteed of returning the item(s) and obtaining a refund once we received your returned items.

      Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

      Ⅳ. Shipping Fee

      Pointsmarts is not liable for problems of the following:

      Size doesn’t fit. 

      Customer’s subjective factors or just dislike the item.

      Any cancellation on the order: please email us within 24 hours after placing the order, any cancellation after 24 hours will be charged with 30% restocking fee.

      Ⅴ. Package Returned

      Please inform us the return tracking number after you returned your items.

      In case you have any other questions, please do not hesitate to get in touch with our.

      Customer Service: support@pointsmarts.com

      Company Address: unit 1st Floor, Building J, No. 10, Weikangde East District, Shangxue Science Park, Bantian Street, Longgang District, Shenzhen, Guangdong

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